When we have received an order and or design/artwork files we will provide a design visual by email for the customer to advise on any changes or approve. Once approval has been given via email by the customer and full payment has been made, the order will be added to our print queue and a delivery date will be given. The contract between bannerland.co.uk will only be formed at the point of final artwork approval and full payment being made.
Orders placed through the shopping cart area of the website will require payment by PayPal or BACs.
All orders will be added to our print queue for processing only when funds have cleared in our account.
Turnaround on orders
All orders take between 6 -7 working days to be completed and delivered, on accessions when we are very busy turnaround times may be a day or two more.
Deliveries are made by courier and require a signature on receipt of the goods, there will need to be a person at the delivery address to sign for the consignment.
Once the customer has checked and approved the final design and made payment in full and the funds have cleared in our bank, we will add their order to our print queue.
If a refund on payment is requested at this point the following conditions will dictate if a full refund is possible.
1: If the printing process has not yet been started on the customer’s order, a full refund will be possible.
2: If the printing process has started on the customer’s order, depending on how much of the order has already been printed, a full refund will not be possible. In this case a portion of the customer’s payment will be deducted to cover the cost of raw materials that have already been used.